2 jobs found in Scotland

Identify and solve problems. Answer queries. Sell Sky products. As part of a supportive, fun and friendly team, our Customer Sales Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.  What you’ll be doing  Working in our busy call centre you will be part of a team who work hard to deliver the best service in the country while retaining our customers and adding value. Taking inbound calls you will understand what each customer wants and use your judgment to respond in the right way to ensure they choose to remain a valued Sky customer. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs. You’ll spend first four weeks learning the ropes. After that we’ll let you lose on the phones, supported by your line manager &...

Identify and solve problems. Answer queries. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.  What you’ll be doing  We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 6 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family.  Offering solutions to customers queries and problems  Listening attentively to customers: understanding their needs, showing empathy and inspiring trust.  Programme...