What you’ll be doing
BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations.
As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures. Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem.
You’ll book service requests with suppliers and keep customers informed with all the relevant information. You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults.
To...
07 Dec, 2020
Intermediate Apprenticeship
What you’ll be doing
BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations.
As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures. Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem.
You’ll book service requests with suppliers and keep customers informed with all the relevant information. You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults.
To...
What you’ll be doing
Our Field Engineers are responsible for building, installing, and maintaining the broadband network for all different types of customers. We work on behalf of a variety of different communications providers, as support residential customers as well as businesses.
Being a Field Engineer is a really varied job. You’ll be visiting lots of different places and working in all kinds of buildings including our telephone exchanges – our central hubs for connecting customers. You might find yourself working at a street cabinet, up a telegraph pole or in the customers’ premises.
Our Engineers are all customer focused and a lot of the work is done alone. But you’re never really alone as you’ll be interacting with customers, getting together with your team, and there’s always people for support at the end of the phone - from your manager and team mates to dedicated teams there to help. It’s nothing to...
02 Dec, 2020
Advanced Apprenticeship
What you’ll be doing
Our Field Engineers are responsible for building, installing, and maintaining the broadband network for all different types of customers. We work on behalf of a variety of different communications providers, as support residential customers as well as businesses.
Being a Field Engineer is a really varied job. You’ll be visiting lots of different places and working in all kinds of buildings including our telephone exchanges – our central hubs for connecting customers. You might find yourself working at a street cabinet, up a telegraph pole or in the customers’ premises.
Our Engineers are all customer focused and a lot of the work is done alone. But you’re never really alone as you’ll be interacting with customers, getting together with your team, and there’s always people for support at the end of the phone - from your manager and team mates to dedicated teams there to help. It’s nothing to...
