BT
Bristol, UK
What you’ll be doing
As one of our Defence Service Desk team, you’ll be the first person our customers talk to. Things might not be going to well for them, and it’s down to you to make sure they have a positive experience, and hopefully solve problems for them first time around.
Business Customer Support Specialists support our Defence customers, you’ll own the relationship with them from beginning to end, really being an advocate for BT. You will be an advocate for customer service and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You’ll learn about all of our different products and services, and how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.
It’s key in this role that you are able to communicate effectively and work...