4 jobs found

What you’ll be doing BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations. As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures. Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem. You’ll book service requests with suppliers and keep customers informed with all the relevant information. You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults. To...

What you’ll be doing As part of our customer service team, you’ll be the first person our customers interact with, and it’s down to you to make sure they have a positive experience and resolve any issues first time around. Business Customer Support Associates support our corporate customers, from small companies to global conglomerates. No matter who they are, you’ll own the relationship with them from beginning to end, and will be a first line advocate for BT. You’ll learn about our different products and services, how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need. It’s key in this role that you enjoy working with people. Not every conversation you have with our customers will be easy. Even when things aren’t going right, you’ll need to make sure you create a collaborative working...

What you’ll be doing As part of the customer service team in Wholesale Support, you’ll get a unique view of our business. You’ll be part of an Ethernet order delivery team, delivering high value access networks to our wide range of business customers. This means you’ll be managing internet orders for both small and large companies and looking after them the whole way through the order process. We’ll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help provide the customer with the right solution for them.   Not only will you work closely with our customers and develop great relationships with them, you’ll also get a chance to build your stakeholder management skills. Not only will you be delivering Ethernet access to critical customers, you’ll also be working with communication providers such as Gamma, Virgin, Orange and Telefonica, as well as our internal...

What you’ll be doing In security, we deal with up to 4,000 cyber-attacks every day. With over 5,500 global customers, our work has a real impact all around the world. BT’s award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.  You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers. We’re looking for people who put customers first, and care about the experience they have with us. In this role, you’ll be supporting some of our many government customers who use our security products, so you’ll be at the cutting edge of technology. When you join us, we’ll teach you all about our different services, so you’re really prepared to provide a tailored support service to our customers, so you can help pick the right solution...