Identify and solve problems. Answer queries. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 6 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family.
Offering solutions to customers queries and problems
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust.
Programme...
19 May, 2021
Higher Apprenticeship
Identify and solve problems. Answer queries. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 6 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family.
Offering solutions to customers queries and problems
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust.
Programme...
What you’ll be doing
As one of our Defence Service Desk team, you’ll be the first person our customers talk to. Things might not be going to well for them, and it’s down to you to make sure they have a positive experience, and hopefully solve problems for them first time around.
Business Customer Support Specialists support our Defence customers, you’ll own the relationship with them from beginning to end, really being an advocate for BT. You will be an advocate for customer service and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You’ll learn about all of our different products and services, and how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.
It’s key in this role that you are able to communicate effectively and work...
19 May, 2021
Advanced Apprenticeship
What you’ll be doing
As one of our Defence Service Desk team, you’ll be the first person our customers talk to. Things might not be going to well for them, and it’s down to you to make sure they have a positive experience, and hopefully solve problems for them first time around.
Business Customer Support Specialists support our Defence customers, you’ll own the relationship with them from beginning to end, really being an advocate for BT. You will be an advocate for customer service and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You’ll learn about all of our different products and services, and how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.
It’s key in this role that you are able to communicate effectively and work...
