IT Apprentice

  • Womble Bond Dickinson
  • Plymouth, UK
  • 03 Feb, 2021
Advanced Apprenticeship Business & Admin IT

Job Description

Due to a recent promotion, we're currently looking for an IT Apprentice to join our IT Service Desk team based in our Plymouth office.

Introducing the IT team

First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception.  Our IT team have worked exceptionally hard to enable our business to adapt fully to the working virtual world and we're very lucky to have such a great IT team.  Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients. 

So what's the Service Desk?

Our Service Desk team are the people we phone or email when we first discover we have an IT problem.  They're always so helpful, patient and good at problem solving.  It may be re-setting a password, resolving access issues, unlocking a document through to arranging for new equipment or resolving a complex workflow issue. 

What will you be doing?

Our IT apprenticeship offers you the opportunity to gain a formal IT qualification (Level 3 Infrastructure Technician) as well as paid on-the-job training. You'll be supported by Andy and Louis and work closely with Rita who will be your mentor. By supporting the Service Desk team you will learn IT principles and practices, develop first class customer service skills as you'll be the first point of contact this is extremely important, build effective relationships with people across the firm, learn about workflows and processes, you'll log requests, help with any office moves, you'll also support the team by researching queries, help with the initial set up of new user accounts and equipment and assist with new software upgrades. This list is by no means exhaustive so you'll have lots to get your teeth stuck in too. Most importantly you'll participate in the wider IT team supporting the business.

There will also be the opportunity to travel to other UK offices when safe to do so – getting to know the wider IT Team and firm, supporting other offices during rollouts and holiday cover for the level 2 team.

Who are we?

A Top 100 law firm globally and Top 20 law firm in the UK, Womble Bond Dickinson has more than 400 partners and 1,000 lawyers based across 18 US cities and eight UK cities including a significant presence in London. The firm's reach also extends to Europe where it has strategic partnerships with other law firms in Germany and France.

In the UK, Womble Bond Dickinson advises in excess of 40 FTSE 350 companies, many of the largest businesses in the country, government organisations and wealthy individuals. With a focus on eleven key sectors (Energy & Natural Resources; Financial Institutions; Healthcare;  Insurance, Manufacturing;  Real Estate; Retail and Consumer; Transport, Logistics & Infrastructure; Life Sciences & Pharmaceuticals; Technology and Private Wealth) the firm's experience allows it to build strong relationships and deliver an excellent service to clients.

What makes it great to work here?

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!  We like and make time for each other enabling us to establish professional relationships that become lasting friendships.  In addition, through our D&I practices and programmes we work hard to ensure that difference is visibly valued and welcomed. Visit our D&I page to find out more.

And that's not all, alongside a competitive salary of £17,290 you'll receive a flexible benefits package so you can pick and choose between the benefits that matter most to you.

Next steps

If this sounds like your next career move then please get in touch to find out more. No agencies please, we're an in-house recruitment team!

If this isn't the role for you (or the right time) why not connect with us on LinkedIn or follow us on Twitter and Instagram (@WBD_CareersUK) to keep up to date with all of our opportunities.  We also have a Facebook page (