Salary: £17, 500 - £20,000
About Fidelity International
Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.
Fidelity International Operations are on the front line of our external services and ensure the smooth running and delivery of the business.
What do we do?
Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysis, Brokerage and Process Automation to name but a few.
UK Customer Operations
The UK Customer Operations is responsible for a broad range of operational processes on behalf of the European retail business. The team controls a series of vital operational functions including the automated and manual dealing, pricing of our onshore, offshore and platform fund ranges, transfers, re-registration, client account management and retirement.
Based in Kingswood and India, the Retail Pensions team are responsible for the administration of the Fidelity Retail Self-Invested Personal Pension (SIPP) from an operational perspective. The team handles transfers in/out, annuities, trivial commutations, divorces, deaths and corporate actions.
Pension Operations aims to deliver customer service excellence to Fidelity's institutional and Workplace Investing (WI) customers. Each touch point during the customer's journey is important; from the transitioning of a pension scheme through to the guidance we provide to members at retirement.
This department project manages Retail Operations, Pension Operations, Client Services and Shared Services in the UK Ireland and India. This includes managing activities such as gathering business requirements, creating / re-engineering processes and procedures, delivering training, completing business contingency planning, introducing operational controls, providing questions and answers for the customer facing teams.
Meet the team
It’s important to us that every single one of our 7000 employees has a great experience at Fidelity. Here’s what some of the operational management team think of life here.
"The ability to learn on the job, whilst achieving a qualification and getting paid was ideal for me. It’s hard to come out of school and immediately know what path you want to take, so it’s important to explore all options in terms of being able to progress your career. Having that work experience for almost two years now has given me that edge that some people of my age haven’t attained yet by going to university."
Thomas - Investment Operations Apprentice
"I originally went to University for a month and soon realised it wasn’t for me. I then reviewed my options and decided that I would still like to further my education but also work and earn at the same time. I’ve been very happy with my decision as everyone is always willing to help you and the culture at Fidelity isn’t too corporate, and there are always socials with both the other apprentices and my direct colleagues."
Katie - Client Operations Apprentice
What will I be doing?
Over your two year apprenticeship programme, you will be based in either our Kent or Surrey offices, where you’ll not only learn how operations is pivotal in making our organisation work seamlessly, but also build your knowledge of the wider business itself. Within the wider operational management area we have apprenticeships in either in investment operations, retail pensions operations or banking, reconciliation & controls.
This team is responsible for identifying and monitoring open and executed orders through the lifecycle of a trade. This will involve ensuring best execution, timely settlement as well as all trade and settlement costs. A key part of the role will be liaison with third party vendors as well as the specialist brokerage team in client services.
Retail Pension Operations
The retail pension operations department is currently one of the fastest growing areas of the business. The team is responsible for processing the core element of Self-Invested Personal Pension (SIPP) administration including transfers in and out, benefit calculations and payment, death, divorce cases, investment transactions and the day to day management of the SIPP.
Banking, Reconciliations & Control (BRC)
Banking, Reconciliations & Control (BRC) is responsible for the receipt and payment of monies to / from investors / intermediaries followed by reconciliation of cash and stock positions for Fidelity's European based funds and FundsNetwork (fund supermarket business). In addition, BRC includes the processing of fund distributions, tax & interest accrual processing and various other control related activities for Customer Services.
You will either be on a level 4 investment operations specialist apprenticeship or a level 3 investment operations technician apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.
What we look for
We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
You will be highly driven with the intellectual curiosity for progression. You don’t need to have a numerical or economics related background, but an interest in people, customer satisfaction and problem solving are attributes we admire.
You will have the ability to build rapport and networks with fellow employees internally and customers externally.
We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction. We will invest in your career for the long-term.
You will need a minimum of two C’s at A level or equivalent and to have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.
Learning and development
Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.
Both the investment operations role and the retail pension operations role are on a level 4 investment operations specialist apprenticeship. The banking, reconciliations & control role is on a level 3 investment operations technician apprenticeship.
Salary and Benefits
We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package including salary and lifestyle benefits. Apprentices on a level 3 apprenticeship receive a starting annual salary of £17,500 and those on a level 4 apprenticeship receive £20,000 annual salary. All apprentices receive a £500 welcome bonus upon starting as well as a bonus after year one of £1,000 provided that you are on track with your qualification.
Level 3: £17,500 salary + £500 welcome bonus + £1,000 end of year one bonus
Level 4: £20,000 salary + £500 welcome bonus + £1,000 end of year one bonus