Deadline : 05/07/2018
Salary : Competitive
What do we do in Remediation?
Within the Remediation team, we work with our clients to help them deal with problems they may have in relation to the sale and management of the products and services they offer their customers. This could be problems that happened a long time ago or are still happening. We will work closely with a client to understand what is happening now, and what the best course of action is to fix the problem.
Our clients include large high-street retail banks, commercial banks, insurance companies and wealth management companies.
Every project is different, which means the work is interesting and varied. Projects range from very large projects where we need to help firms determine the fairness for many thousands of customers through to far smaller scale technical reviews where we help our clients identify whether they have met required rules and regulations. Whilst responsibilities will be dependent on client needs, you could be involved in:
Designing operational processes and helping them come to life –For example designing a way to capture information, and analyse the data to produce management information on a project or designing a process to review a financial product and decide whether it was mis-sold or not.
Working with our clients to make sure the way they sell products meets the applicable regulations – this might involve quality checking work or reviewing historic customer files to understand what happened and if the client did the right thing at the time.
Helping to “put things right” for customers who have been mis-sold financial products – this might involve calculating how much compensation customers are owed, or helping us to contact customers on behalf of our clients to let them know that something went wrong.
What training and development will you get?
EY will fund your professional qualifications and you’ll receive a competitive salary from day one.
During your apprenticeship, you will be working towards achievement of the Compliance Risk Officer (Level 3) and Junior Management Consultant (Level 4) government accredited apprenticeship standards. You can expect first class training and support throughout your role. As part of your apprenticeship, we’ll support your studies to achieve the Chartered Insurance Institute’s Certificate in Financial Services and the Institute for Leadership and Management’s Level 3 Diploma
As well as your technical training, you'll also develop essential know-how through a range of activities. Over the 4 years you can expect to experience web-based learning, shadowing senior colleagues and team members, and training courses with our in-house experts. You'll be assigned a career counsellor on day one who'll work closely with you to identify your strengths and help you grow in your career.
What are we looking for?
You don’t need any prior technical experience or professional qualifications – we are looking for people who are passionate about helping our clients and have a strong desire to learn. You’ll work as part of our high performing teams, so working well with others, as well as being able to think critically, is essential. Determination, ambition and energy are essential in this role.
If you are currently at school/college, you must be completing 3 A levels, 5 Highers or equivalent qualifications, in advance of the programme start date in September 2018. If you are now working, you must have attained 3 A levels, 5 Highers or equivalent qualifications. You must have achieved Level2/GCSE qualification in English and Mathematics.