Customer Experience

  • BT
  • United Kingdom
  • 23 Jan, 2018
Advanced Apprenticeship Retail Sales

Job Description

Deadline: Ongoing

Salary: Competitive + benefits


Advanced – Birmingham / Brentwood / Dundee / Glasgow / Harton Quay / Liverpool / Londonderry / Nottingham

Intermediate – Doncaster / Liverpool / Newcastle


Customer Experience is an exciting part of our business, join us and you will be the voice of BT. As Customers are at the heart of our business and delivering outstanding customer service is our number one priority, you will love delighting our customers whilst gaining an industry recognised qualification.

We offer a huge variety of roles within Customer Experience they include Customer Service roles, where you will be working in our contact centres and can expect to be doing roles such as answering the calls from customers who use BT's Emergency Services (999 and 112), You could be dealing with customer billing enquiries, helping them with technical & connection issues or speaking with our existing customers to retain their business. Our sales team provide products and services to our new customers and process orders. If your ambitious, energetic, enthusiastic and want to be part of a growing business then our roles are for you!

Entry requirements

For our advanced programme you will work towards an ICT level 3 qualification or if based in Birmingham, Newcastle or Londonderry you will work towards a Customer service level 3 qualification . You will need to have achieved or are predicted 4 GCSEs at grades 4-9 (C or above) including English Language and Maths.

For our intermediate programme you will work towards a Customer service level 2 qualification. No formal qualifications required although a good level of literacy and numeracy would be a distinct advantage.


We only accept one application to our Apprentice Programme, so please only apply to your first choice. If you're interested in more than one of our roles you can state this on your application, we can then consider you for all of the vacancies you have selected.