Job Description
What you’ll be doing
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.
As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs
You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!
This job is available in the Enterprise part of our business.
About the apprenticeship you’ll study for
As an Apprentice Field Support Technician you’ll study for a Level 3 apprenticeship. Depending on where you’re based will affect the exact apprenticeship you’ll study for will vary:
- In England, you’ll follow Information Communications Technician Level 3
- In Wales and Northern Ireland, you’ll follow IT Software, Web & Telecoms Professional Level 3
- In Scotland you’ll follow ICT Modern Apprenticeship Level 3.
Don’t worry, you’ll still be a Field Support Technician, no matter the apprenticeship you follow.
- Your apprenticeship scheme will last for 18 months.
- You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week.
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.
School leaver opportunities
BT do not currently have any School Leaver Programmes, look into the Apprenticeship schemes for more information.
Apprenticeships
As an apprentice at BT, you can do amazing things. You’ll be part of a global innovations company, using the power of communications to make a better world and create new possibilities for our customers. You’ll be a hugely important part of our business bringing fresh ideas to all sorts of exciting work. We offer a wide range of different apprenticeships, giving you the chance to specialise in an area that excites you – from Information Technology to Cyber Security, from Engineering to Vehicle Technicians and Supply Chain, from Finance to HR and Business Management, and from Customer Service to Billing and Sales. Best of all, we’ve got apprenticeships all over the UK, offering you the chance to find the perfect opportunity right on your doorstep.
Why choose a BT apprenticeship?
Whatever path you choose, an apprenticeship is your opportunity to kick-start a great career. You’ll develop valuable skills, take on real responsibilities, gain new knowledge, achieve recognised qualifications and make a genuine impact – all while earning a salary and receiving great benefits. You will learn and grow at work every day with close support and guidance from everyone around you whether they are your manager, trainer or a colleague. We’ll design a personalised development plan just for you. What’s more, as part of our community, you’ll enjoy the chance to make friends and have fun with apprentices at all kinds of networking and social events.
Discover more and apply at www.bt.com/apprentices