Job Description
What you’ll be doing
BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations.
As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures. Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem.
You’ll book service requests with suppliers and keep customers informed with all the relevant information. You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults.
To do this, we’ll help you develop your interpersonal skills, knowledge and ability to help the customer. You’ll learn how to have great conversations and be empowered to wow our customers. It’s a constant learning curve, finding out lots of new and useful skills that you can use in your day-to-day job and beyond.
This job is available in the Enterprise part of our business.
About the apprenticeship you’ll study for
As an Apprentice Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practitioner.
Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying.
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.
School leaver opportunities
BT do not currently have any School Leaver Programmes, look into the Apprenticeship schemes for more information.
Apprenticeships
As an apprentice at BT, you can do amazing things. You’ll be part of a global innovations company, using the power of communications to make a better world and create new possibilities for our customers. You’ll be a hugely important part of our business bringing fresh ideas to all sorts of exciting work. We offer a wide range of different apprenticeships, giving you the chance to specialise in an area that excites you – from Information Technology to Cyber Security, from Engineering to Vehicle Technicians and Supply Chain, from Finance to HR and Business Management, and from Customer Service to Billing and Sales. Best of all, we’ve got apprenticeships all over the UK, offering you the chance to find the perfect opportunity right on your doorstep.
Why choose a BT apprenticeship?
Whatever path you choose, an apprenticeship is your opportunity to kick-start a great career. You’ll develop valuable skills, take on real responsibilities, gain new knowledge, achieve recognised qualifications and make a genuine impact – all while earning a salary and receiving great benefits. You will learn and grow at work every day with close support and guidance from everyone around you whether they are your manager, trainer or a colleague. We’ll design a personalised development plan just for you. What’s more, as part of our community, you’ll enjoy the chance to make friends and have fun with apprentices at all kinds of networking and social events.
Discover more and apply at www.bt.com/apprentices