Job Description
What you’ll be doing
As part of the customer service team in Wholesale Support, you’ll get a unique view of our business. You’ll be part of an Ethernet order delivery team, delivering high value access networks to our wide range of business customers. This means you’ll be managing internet orders for both small and large companies and looking after them the whole way through the order process. We’ll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help provide the customer with the right solution for them.
Not only will you work closely with our customers and develop great relationships with them, you’ll also get a chance to build your stakeholder management skills. Not only will you be delivering Ethernet access to critical customers, you’ll also be working with communication providers such as Gamma, Virgin, Orange and Telefonica, as well as our internal partners, Openreach & Technology. You’ll work with and manage all stakeholders to drive a great customer experience, a simple resolution, and make sure we’re continuously improving our processes and systems.
Continually finding ways to provide a better service for our customers is really important to us, as we use data to do that. Data insights are key to developing a high performing team and you’ll have the opportunity to be involved in the build and analysis of key data sets to help direct decision making. You’ll also get to influence teams supporting our improvement roadmaps. As the world of technology advances at pace, you’ll be at the forefront of it all as an operational pioneer.
This job is available in the Enterprise part of our business.
About the apprenticeship you’ll study for
As an Apprentice Customer Service Associate you’ll study for Level 2 apprenticeship, called Customer Service Practitioner.
Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying.
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.
School leaver opportunities
BT do not currently have any School Leaver Programmes, look into the Apprenticeship schemes for more information.
Apprenticeships
As an apprentice at BT, you can do amazing things. You’ll be part of a global innovations company, using the power of communications to make a better world and create new possibilities for our customers. You’ll be a hugely important part of our business bringing fresh ideas to all sorts of exciting work. We offer a wide range of different apprenticeships, giving you the chance to specialise in an area that excites you – from Information Technology to Cyber Security, from Engineering to Vehicle Technicians and Supply Chain, from Finance to HR and Business Management, and from Customer Service to Billing and Sales. Best of all, we’ve got apprenticeships all over the UK, offering you the chance to find the perfect opportunity right on your doorstep.
Why choose a BT apprenticeship?
Whatever path you choose, an apprenticeship is your opportunity to kick-start a great career. You’ll develop valuable skills, take on real responsibilities, gain new knowledge, achieve recognised qualifications and make a genuine impact – all while earning a salary and receiving great benefits. You will learn and grow at work every day with close support and guidance from everyone around you whether they are your manager, trainer or a colleague. We’ll design a personalised development plan just for you. What’s more, as part of our community, you’ll enjoy the chance to make friends and have fun with apprentices at all kinds of networking and social events.
Discover more and apply at www.bt.com/apprentices