Identify and solve problems. Answer queries. Sell Sky products. As part of a supportive, fun and friendly team, our Customer Sales Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
Working in our busy call centre you will be part of a team who work hard to deliver the best service in the country while retaining our customers and adding value. Taking inbound calls you will understand what each customer wants and use your judgment to respond in the right way to ensure they choose to remain a valued Sky customer. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs. You’ll spend first four weeks learning the ropes. After that we’ll let you lose on the phones, supported by your line manager & buddy.
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Offering solutions to customers queries and problems
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction.
This role is based in Livingston, Scotland
Programme duration is 15 months, rolling off into a permanent position
Expected start is 8th February 2021
Expect our full support, helping you to achieve a nationally-recognised Level 6 Customer Service Practitioner standard.
What we’re looking for
You’ll need a minimum of 2 National qualifications (NQ’s) level 2 or 3, if you’re applying for a role in Scotland.
In addition, as part of the apprenticeship you will be required to evidence if you already have achieved Core skills (minimum of 2 National qualifications (NQ’s) level 2 or 3, in English and Maths) through school or further education then you would not be required to repeat these. If you haven’t achieved them or cannot provide evidence then you will be required to achieve them as part of the programme.
You’ll have a passion to sell and thrive in a target driven environment
A confident communicator and team player
Enthusiastic about all things Sky
Passionate about providing our customers with the best service in the country
A desire to understand new technology, and be in touch with the latest technology trends.
Flexible: your typical shift pattern will vary and you’ll need to be available to work evenings and weekends.
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 30 days paid annual leave (including bank holidays), discounted Mobile and broadband and private health care. You’ll also get access to over 12,000 LinkedIn Learning courses to support your development.
So why wait?
Click the Apply button to be redirected to our website to complete our simple application form.