BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.

School leaver opportunities

BT do not currently have any School Leaver Programmes, look into the Apprenticeship schemes for more information.

Apprenticeships

As an apprentice at BT, you can do amazing things. You’ll be part of a global innovations company, using the power of communications to make a better world and create new possibilities for our customers. You’ll be a hugely important part of our business bringing fresh ideas to all sorts of exciting work. We offer a wide range of different apprenticeships, giving you the chance to specialise in an area that excites you – from Information Technology to Cyber Security, from Engineering to Vehicle Technicians and Supply Chain, from Finance to HR and Business Management, and from Customer Service to Billing and Sales. Best of all, we’ve got apprenticeships all over the UK, offering you the chance to find the perfect opportunity right on your doorstep.

Why choose a BT apprenticeship?

Whatever path you choose, an apprenticeship is your opportunity to kick-start a great career. You’ll develop valuable skills, take on real responsibilities, gain new knowledge, achieve recognised qualifications and make a genuine impact – all while earning a salary and receiving great benefits. You will learn and grow at work every day with close support and guidance from everyone around you whether they are your manager, trainer or a colleague. We’ll design a personalised development plan just for you. What’s more, as part of our community, you’ll enjoy the chance to make friends and have fun with apprentices at all kinds of networking and social events.

Discover more and apply at www.bt.com/apprentices

BT England, Wales, NI and Scotland
07 Dec, 2020
Advanced Apprenticeship
What you’ll be doing Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure. As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple...
BT Belfast and Liverpool
07 Dec, 2020
Intermediate Apprenticeship
What you’ll be doing BT is much bigger than broadband and phone lines. We provide telecoms, security and IT solutions to lots of businesses, from small, independent companies to FTSE 100 corporations. As one of our Future Service associates, you’ll be a problem solver for our customers. When someone gets in touch, you’ll be their first point of call, so you’ll need to make sure you’re following correct contact validation procedures. Our customers are important to us, so we always aim to resolve any issues they have the first time they contact us. This might be a simple question, or you might need to use diagnostic techniques to identify the root cause of the problem. You’ll book service requests with suppliers and keep customers informed with all the relevant information. You’ll also make sure everything is recorded and documented correctly, so we’ve got good quality insight captured for all customer calls and faults. To...
BT Dundee, UK
07 Dec, 2020
Intermediate Apprenticeship
What you’ll be doing As part of our customer service team, you’ll be the first person our customers interact with, and it’s down to you to make sure they have a positive experience and resolve any issues first time around. Business Customer Support Associates support our corporate customers, from small companies to global conglomerates. No matter who they are, you’ll own the relationship with them from beginning to end, and will be a first line advocate for BT. You’ll learn about our different products and services, how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need. It’s key in this role that you enjoy working with people. Not every conversation you have with our customers will be easy. Even when things aren’t going right, you’ll need to make sure you create a collaborative working...
BT Liverpool, Manchester and Glasgow
07 Dec, 2020
Intermediate Apprenticeship
What you’ll be doing As part of the customer service team in Wholesale Support, you’ll get a unique view of our business. You’ll be part of an Ethernet order delivery team, delivering high value access networks to our wide range of business customers. This means you’ll be managing internet orders for both small and large companies and looking after them the whole way through the order process. We’ll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help provide the customer with the right solution for them.   Not only will you work closely with our customers and develop great relationships with them, you’ll also get a chance to build your stakeholder management skills. Not only will you be delivering Ethernet access to critical customers, you’ll also be working with communication providers such as Gamma, Virgin, Orange and Telefonica, as well as our internal...
BT Northern Ireland, UK
02 Dec, 2020
Advanced Apprenticeship
What you’ll be doing Our Field Engineers are responsible for building, installing, and maintaining the broadband network for all different types of customers. We work on behalf of a variety of different communications providers, as support residential customers as well as businesses. Being a Field Engineer is a really varied job. You’ll be visiting lots of different places and working in all kinds of buildings including our telephone exchanges – our central hubs for connecting customers. You might find yourself working at a street cabinet, up a telegraph pole or in the customers’ premises. Our Engineers are all customer focused and a lot of the work is done alone.  But you’re never really alone as you’ll be interacting with customers, getting together with your team, and there’s always people for support at the end of the phone - from your manager and team mates to dedicated teams there to help.  It’s nothing to...
BT Ipswitch, Bristol
02 Dec, 2020
Degree Apprenticeship
What you’ll be doing We’re one of the world’s leading communications services company. The services we sell are integral to modern life and are delivered over our networks. These networks are becoming ever increasingly dependent upon software, along with the products and services delivered over these networks. To continue innovating, we need you and your new ways of thinking to help us create amazing products for our customers.  We’ll teach you human centred design, and agile ways of working, to help you create new technology and software solutions for the future. We’ll get you started right away, learning some job specific skills. You’ll create effective and secure software solutions using contemporary software development languages, as well as learn about different development methodologies and how to undertake analysis and design to create artefacts. We’ll teach you how to produce high quality code with sound syntax in at...
BT Ipswich, UK
02 Dec, 2020
Degree Apprenticeship
What you’ll be doing We’re one of the world’s leading communications services company. The services we sell are integral to modern life and delivered over our networks. Our Apprentice Network Engineers play a key part to ensure that our networks are designed, tested, built and maintained with fresh, new, innovative ideas in mind. We’ll get you working on real projects from day one, learning the skills and experience you’ll need right away on the job. You’ll get involved in things like testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements. And don’t forget, we don’t just do broadband and landlines, we do mobile networks too. You’ll gain an in-depth understanding of the technology that underpins what we do, playing a part in supporting and maintaining high levels of stability and performance of the biggest and best mobile network in the UK....
BT Nationwide
30 Nov, 2020
Advanced Apprenticeship
What you’ll be doing  Do you enjoy being busy, have the energy and flexibility to deal with a wide variety of different circumstances? If the answer is yes, then you might just be one of our future Apprentice Power Technicians. Apprentice Power Technicians are part of our amazing Engineering Services team.  They’re the ones that maintain power to our critical equipment within our telephone exchanges and radio sites across the UK, as well as our data centres – basically the ones that allow us to keep doing what we do best, providing telecoms services to the world. As an apprentice, you’ll learn maintain and resolve problems with all the power based kit we need to keep these going. You’ll get to grips with a wide variety of equipment, learning how to maintain power supply and air conditioning for our critical apparatus, making sure things work properly for our customers.  You’ll gain specialised skills so...
BT Birmingham, Reading
30 Nov, 2020
Advanced Apprenticeship
What you’ll be doing Our Apprentice Power Planners are always busy and on the go. They’re always getting involved in a wide variety of situations across our communications network. If that sounds like you, then you might be a buddying Power Planner in the making! Apprentice Power Technicians are part of our amazing Engineering Services team.  They’re the ones that plan, build and maintain our telephone exchanges and radio sites across the UK, as well as our data centres – basically the ones that allow us to keep doing what we do best, providing telecoms services to the world. Our exchanges all need power to keep them going and as an Apprentice Power Planner you’ll be responsible for ensuring just that. Everything in a telephone exchange needs power and your job as an Apprentice Power Planner is to find the space and capacity for any new equipment or upgrades to existing telephone exchanges or data centres....
BT Ipswich, UK
30 Nov, 2020
Degree Apprenticeship
What you’ll be doing As an Apprentice Data Analyst, you’ll be working with our Research Teams, looking for trends in data and driving in-depth analysis. Our Research Teams are key for us as a business; they work in close partnerships with universities and other organisations to design and develop new technologies and solutions. So you’ll be right at the heart of exciting research and Technology development for BT. You’ll be extracting and manipulating key data points for things like mobile network technologies, platforms and other emerging technologies. Setting up and running experiments and tests and demonstrating to customers, colleagues, senior leaders and research figures the latest technology research from BT is all part of a days’ work.  We’ll get you producing proof of concept prototypes, and interpreting data to aid research. You’ll be using a range of different forecasting techniques to identify and...
BT London, Ipswitch, Cheltenham
30 Nov, 2020
Degree Apprenticeship
What you’ll be doing   In security, we deal with up to 4,000 cyber-attacks every day. With over 5,500 global customers, our work has a real impact all around the world. BT’s award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.  You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers. You’ll be joining our security team, looking at how we deliver the very best software for our security products. You’ll get to experience the full software development lifecycle of design, develop, implement, test and support. You’ll work with real life secure software solutions, using contemporary software development languages. It’s all about human centred design, so it’s important that the security solutions we...
BT London, UK
30 Nov, 2020
Advanced Apprenticeship
What you’ll be doing  In security, we deal with up to 4,000 cyber-attacks every day. With over 5,500 global customers, our work has a real impact all around the world. BT’s award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.  You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers. You’ll join a Security team that provides the engineering support for the electrical and mechanical power systems to run our large network.  You’ll be taught the principles relating to the operation and maintenance of plant and the critical equipment we use, as well as health and safety standards and environmental and regulatory requirements. You’ll also learn a range of engineering theories and principles. This Security...
BT Manchester, Birmingham
30 Nov, 2020
Degree Apprenticeship
What you’ll be doing   In security, we deal with up to 4,000 cyber-attacks every day. With over 5,500 global customers, our work has a real impact all around the world. BT’s award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.  You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers. As a Cyber Security Degree Apprentice, you’ll learn all you need to play an important part in protecting us and our customers.  Whether its learning about different attack techniques, sources of threat and how to defend against them; or understanding key concepts like security, identity and ethics and confidentiality and how they relate to each other.  You could be working in one of our Security Operation teams protecting...
BT Bristol, UK
30 Nov, 2020
Intermediate Apprenticeship
What you’ll be doing In security, we deal with up to 4,000 cyber-attacks every day. With over 5,500 global customers, our work has a real impact all around the world. BT’s award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.  You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers. We’re looking for people who put customers first, and care about the experience they have with us. In this role, you’ll be supporting some of our many government customers who use our security products, so you’ll be at the cutting edge of technology. When you join us, we’ll teach you all about our different services, so you’re really prepared to provide a tailored support service to our customers, so you can help pick the right solution...
BT London, UK
30 Nov, 2020
Degree Apprenticeship
What you’ll be doing   As an Apprentice Sales Specialists, you’ll work to sell our products and services to our business customers. These might be small companies, or they might be big FTSE 100 companies with a presence across the world. We’ve got three different sales areas who cover different customers from different industries:  Technology, Life Sciences & Business Services, Resources, Manufacturing & Logistics, Banking and Financial Services. Each area has its own specialist knowledge of a specific portfolio of products, which helps us tailor our services to specific customers. Our product range is pretty vast, covering anything and everything from networking and voice solutions, to cyber security and new technologies. Each sales area works closely with our account management and deals teams (which you’ll be a part of), to help acquire new business and defend and grow existing business, as well as increase...