BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.

School leaver opportunities

BT do not currently have any School Leaver Programmes, look into the Apprenticeship schemes for more information.

Apprenticeships

As an apprentice at BT, you can do amazing things. You’ll be part of a global innovations company, using the power of communications to make a better world and create new possibilities for our customers. You’ll be a hugely important part of our business bringing fresh ideas to all sorts of exciting work. We offer a wide range of different apprenticeships, giving you the chance to specialise in an area that excites you – from Information Technology to Cyber Security, from Engineering to Vehicle Technicians and Supply Chain, from Finance to HR and Business Management, and from Customer Service to Billing and Sales. Best of all, we’ve got apprenticeships all over the UK, offering you the chance to find the perfect opportunity right on your doorstep.

Why choose a BT apprenticeship?

Whatever path you choose, an apprenticeship is your opportunity to kick-start a great career. You’ll develop valuable skills, take on real responsibilities, gain new knowledge, achieve recognised qualifications and make a genuine impact – all while earning a salary and receiving great benefits. You will learn and grow at work every day with close support and guidance from everyone around you whether they are your manager, trainer or a colleague. We’ll design a personalised development plan just for you. What’s more, as part of our community, you’ll enjoy the chance to make friends and have fun with apprentices at all kinds of networking and social events.

Discover more and apply at www.bt.com/apprentices

BT Barlborough, UK
19 May, 2021
Advanced Apprenticeship
Technical Support is right at the heart of any organisation such as ours. We need people with the technical know-how to help our customers, to make sure everything runs smoothly. By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert – you’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations, As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, to provide second line level support for a wide range of internal and external customers. In this part of our company, we work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction and other sectors. This won’t phase you though; we’ll coach and...
BT Hemel Hempstead, UK
19 May, 2021
Advanced Apprenticeship
What you’ll be doing We’ve got about 1.2 million customers ranging from big household names, government departments and public service organisations right through to small businesses and new start-ups. You’ll be joining our expert team of experienced Cyber Test Professionals, so you can learn directly from the best. You’ll help to deliver a first-class customer experience to lots of different customers, who’ve all got very different and complex needs. You’ll be responsible for conducting end to end testing activities on complex projects in line with our strategy. You’ll improve our customer’s end-user experience of testing through Right First Time Operation, high value test focus, efficiencies gained, quality of outputs, clear and simple communications and reporting, as well as continual improvements in processes. We know how to keep you busy, and make sure you’re learning skills, all the same time! We’re not...
BT Barlborough, Bristol and Hatfield
19 May, 2021
Advanced Apprenticeship
What you’ll be doing As one of our Customer Service Specialists in Transition & Control, you’ll be one of the first people our customers talk to. Things might not be going well for them, and it’s down to you to make sure they have a positive experience, and hopefully solve problems for them first time around. Customer Support Specialists support our corporate customers, you’ll own the relationship with them from beginning to end, really being an advocate for BT. You make sure we meet our contractual obligations with the customers, driving customer satisfaction. You’ll learn about all of our different products and services, and how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need. Customer Support Specialists play a key role within the ITIL processes and are accountable for maintaining the consistency,...
BT Bristol, UK
19 May, 2021
Advanced Apprenticeship
What you’ll be doing As one of our Defence Service Desk team, you’ll be the first person our customers talk to. Things might not be going to well for them, and it’s down to you to make sure they have a positive experience, and hopefully solve problems for them first time around. Business Customer Support Specialists support our Defence customers, you’ll own the relationship with them from beginning to end, really being an advocate for BT. You will be an advocate for customer service and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You’ll learn about all of our different products and services, and how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need. It’s key in this role that you are able to communicate effectively and work...
BT Hatfield, UK
19 May, 2021
Advanced Apprenticeship
What you’ll be doing Network Technicians are really important to our business. They help our customers solve technical problems when they need it, meaning our customers can stay active. You’ll do this using a range of tools to problem-solve and trouble-shoot non-routine problems. You’ll learn how to provide 2nd line incident resolution – that’s when our front line customer service teams can’t solve the issue, so things are a bit more complicated. You’ll provide support in a specialist area; it could be anything from data to voice, from security to applications. In your role you could also use automation tools for configuration and estate management. We’ll teach you the ins and outs of how all the technology works, you don’t need to know everything beforehand. We’ll teach you ITIL support principles, so you’re following best practice. You’ll work with other teams like service control, service...
BT Sheffield, UK
19 May, 2021
Advanced Apprenticeship
What you’ll be doing BT’s work in cyber security has an impact all over the world and for all types of business customers big and small. Our partners rely on us to keep them safe, which is where you come in. You’ll join our expert team of experienced Security professionals, so you can learn directly from the best. You’ll help to provide technical support on complex network security and cyber security deployments for our UK secure contracts. Working across a variety different platforms and technologies, including Data Centre Servers, Networking and Cloud based tools, you’ll develop a wide range of skills and experience. This role is vital in delivering a best in class customer service experience to all of our clients. The security team makes sure appropriate actions are taken to reduce the risk of incidents and maintain services, to avoid any impact to the customer’s set up. We’re not expecting you to know everything when you...