What we do
We collect and secure the future of the government record, from Shakespeare’s will to tweets from Downing Street, to preserve it for generations to come, making it as accessible and available as possible.
What we hold
Our collection is one of the largest in the world, containing over 11 million historical government and public records. From Domesday Book to modern government papers and digital files, our collection includes paper and parchment, digital records and websites, photographs, posters, maps, drawings and paintings.
As a general rule, government records that have been selected for permanent preservation are sent to us when they are 30 years old, though the government has begun its move towards releasing records when they are 20 years old. Many are also transferred to us earlier under the Freedom of Information Act.
Working at The National Archives
We need passionate, ambitious and innovative individuals to help us change the way people think about archives.
We employ over 600 staff in a diverse range of roles, from records specialists and researchers to web developers and marketing assistants - and we want you to join us.
See the Apprenticeship tab for more details
As an Apprentice, we’ll help you gain the confidence you need to deliver 1st and 2nd level IT customer support. If this sounds at all daunting, it isn’t. We’ll support you every step of the way with on the job learning and by attending industry recognised training courses, which you can then apply in the workplace. And before you know it, you’ll be tackling everything from incident resolution, to technical support and offering advice over the phone, to handling incidents and requests. You’ll even diagnose and seek technical solutions for some of our first-fix resolutions, whilst learning when you need to escalate queries that aren’t quite within your scope… yet. It’s an
Generous benefits package, including pension, sports and social club facilities, onsite gym, subsidised staff restaurant and opportunities for training and development.
Essentially, you’ll need a grade C or above in at least 5 GCSEs including English, mathematics and a science or technology subject. Beyond that, we’re looking for a general understanding of ICT and a passion for new technology. As this is all about improving what we do and how we deliver, any customer service experience would be fantastic, yet it’s not essential. As long as you’re a good communicator, easy to get along with and like to do things to the best of your ability, that will translate into great customer service. The nature of the work does, however, mean you need to be analytical. You’ll also need to be a logical problem-solver, good at working within deadlines and like juggling tasks. Bring us all this, along with a willingness to learn and a readiness to embrace new opportunities, and we’d love to hear from you.
Please explain how you meet each of the essential criteria below. We will be looking for not only what you have done, but how you have done it and what the outcome was. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.
To apply please use the Apply Now button.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 5 years.