Profile

What we do

We collect and secure the future of the government record, from Shakespeare’s will to tweets from Downing Street, to preserve it for generations to come, making it as accessible and available as possible.

What we hold

Our collection is one of the largest in the world, containing over 11 million historical government and public records. From Domesday Book to modern government papers and digital files, our collection includes paper and parchment, digital records and websites, photographs, posters, maps, drawings and paintings.

As a general rule, government records that have been selected for permanent preservation are sent to us when they are 30 years old, though the government has begun its move towards releasing records when they are 20 years old. Many are also transferred to us earlier under the Freedom of Information Act.

Working at The National Archives

We need passionate, ambitious and innovative individuals to help us change the way people think about archives.

We employ over 600 staff in a diverse range of roles, from records specialists and researchers to web developers and marketing assistants - and we want you to join us.
 

School leaver opportunities

See the Apprenticeship tab for more details

Apprenticeships

As an Apprentice, we’ll help you gain the confidence you need to deliver 1st and 2nd level IT customer support. If this sounds at all daunting, it isn’t. We’ll support you every step of the way with on the job learning and by attending industry recognised training courses, which you can then apply in the workplace. And before you know it, you’ll be tackling everything from incident resolution, to technical support and offering advice over the phone, to handling incidents and requests. You’ll even diagnose and seek technical solutions for some of our first-fix resolutions, whilst learning when you need to escalate queries that aren’t quite within your scope… yet. It’s an 18 month apprenticeship that’s designed to bring out the best in you and put you on track to a promising IT career with us. 
 

Salary & benefits

Generous benefits package, including pension, sports and social club facilities, onsite gym, subsidised staff restaurant and opportunities for training and development. 

Requirements

Essentially, you’ll need a grade C or above in at least 5 GCSEs including English, mathematics and a science or technology subject. Beyond that, we’re looking for a general understanding of ICT and a passion for new technology. As this is all about improving what we do and how we deliver, any customer service experience would be fantastic, yet it’s not essential. As long as you’re a good communicator, easy to get along with and like to do things to the best of your ability, that will translate into great customer service. The nature of the work does, however, mean you need to be analytical. You’ll also need to be a logical problem-solver, good at working within deadlines and like juggling tasks. Bring us all this, along with a willingness to learn and a readiness to embrace new opportunities, and we’d love to hear from you. 
 

Apply

Please explain how you meet each of the essential criteria below. We will be looking for not only what you have done, but how you have done it and what the outcome was. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section. 

To apply please use the Apply Now button. 

SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 5 years. 

 

National Archive London, UK
11 Jun, 2018
Intermediate Apprenticeship
IT. It’s both your future and ours. An opportunity to develop your skills at one of the world’s leading digital archives. Given the increasing importance technology has in all our lives, we’re working to transform the way we deliver our services. IT will play an essential role. As an Apprentice IT Service Support Analyst, we’ll take your raw talent and help build on your skills and passion for technology, so that – together – we’ll make a real difference to how IT brings our archives to life for the ever-evolving needs of our users. About the role As an Apprentice, we’ll help you gain the confidence you need to deliver 1st and 2nd level IT customer support. If this sounds at all daunting, it isn’t. We’ll support you every step of the way with on the job learning and by attending industry recognised training courses, which you can then apply in the workplace. And before you know it, you’ll be tackling everything from incident resolution, to technical support and offering advice over the phone, to handling incidents and requests. You’ll even diagnose and seek technical solutions for some of our first-fix resolutions, whilst learning when you need to escalate queries that aren’t quite within your scope… yet. It’s an 18 month apprenticeship that’s designed to bring out the best in you and put you on track to a promising IT career with us. About you Essentially, you’ll need a grade C or above in at least 5 GCSEs including English, mathematics and a science or technology subject. Beyond that, we’re looking for a general understanding of ICT and a passion for new technology. As this is all about improving what we do and how we deliver, any customer service experience would be fantastic, yet it’s not essential. As long as you’re a good communicator, easy to get along with and like to do things to the best of your ability, that will translate into great customer service. The nature of the work does however mean you need to be analytical. You’ll also need to be a logical problem-solver, good at working within deadlines and like juggling tasks. Bring us all this, along with a willingness to learn and a readiness to embrace new opportunities, and we’d love to hear from you. Just a 10 minute walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include 22 days’ annual holiday rising to 25 days after 1 year (plus 10 ½ additional days of public and privilege holidays), pension, flexible working, discounted bookshop and software, free admission to Kew Gardens as well as many museums and galleries, bicycle loan and interest free annual season ticket loan. We also offer wellbeing resources (e.g. on-site therapists) and have an on-site gym, restaurant, shop and staff bar. Closing date: 8th July 2018 at Midnight