3 Engineering jobs

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky. What you’ll be doing Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Or looking to make a career change? Coming back to work but with a flexible schedule? Would you like to be able to ‘Earn whilst you Learn’? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification. Sound great? Then read on to find out more… If you’re a self-starter with a resilient, can-do...

Technical Support is right at the heart of any organisation such as ours. We need people with the technical know-how to help our customers, to make sure everything runs smoothly. By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert – you’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations, As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, to provide second line level support for a wide range of internal and external customers. In this part of our company, we work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction and other sectors. This won’t phase you though; we’ll coach and...

What you’ll be doing Network Technicians are really important to our business. They help our customers solve technical problems when they need it, meaning our customers can stay active. You’ll do this using a range of tools to problem-solve and trouble-shoot non-routine problems. You’ll learn how to provide 2nd line incident resolution – that’s when our front line customer service teams can’t solve the issue, so things are a bit more complicated. You’ll provide support in a specialist area; it could be anything from data to voice, from security to applications. In your role you could also use automation tools for configuration and estate management. We’ll teach you the ins and outs of how all the technology works, you don’t need to know everything beforehand. We’ll teach you ITIL support principles, so you’re following best practice. You’ll work with other teams like service control, service...