Clarksons Platou
London, United Kingdom
Deadline: Ongoing
Salary: £20,000 to £30,000 (Uncapped Earning Potential)
Location: London
Overview:
Whether you have previous shipping experience, studied for a maritime qualification or have no prior exposure to shipbroking, we will provide you with the initial development necessary to become a successful broker. You will gain a valuable insight into our core shipping divisions including Tankers, Dry Cargo and Sale and Purchase. Mentoring is central to the programme and you will shadow experienced brokers in each division to ensure that you develop a thorough understanding of various markets.
What we look for:
We are not necessarily looking for candidates with the right set of technical skills and years of experience under their belt. We want to hire candidates who also have something unique to offer - like a great personality or a strong set of soft skills.
In fact, we put more emphasis on intangible qualities that are not always easy to specify. Though the specific personality traits that we are looking for are completely subjective, candidates need to demonstrate that they possess the common characteristics of successful shipbrokers. Therefore, we are looking for candidates who have great communication skills and are great team players with an ability to "think on their feet". Drive, initiative and ambition are more important than anything else. Candidates cannot expect to be effective and successful in shipbroking unless they truly believe in the services that we provide.
To figure out if candidates possess the soft skills or personality fit that we are looking for, our interview process is designed to bring out the honesty in people. With all of the creative ways that candidates can approach our interview process, we are looking for candidates who can come up with original answers that will impress us. Candidates will need the right mix of research, preparation and honesty. Candidates must steer clear of cliched and disingenuous answers when applying to our programme. For example, candidates should not tell us that they are a workaholic if they actually hate staying past office hours. Honesty is the best policy when it comes to our interview process. Candidates do not have to be experts in shipping. Candidates have a passing moment to make a positive and important impression on us when they apply to our programme.
Our business is all about our clients, period. Everything we do is client focused. Our clients seek an expert to help them during complex negotiations and transactions. Therefore, it stands to reason that the more you become known for your expertise, the more clients we will want to work with you.
There is no such thing as a typical shipbroker. Shipbroking requires a combination of many skills and qualities. The ability to negotiate effectively is unquestionably a skill that every shipbroker must make every effort to master. Above all, the key to being a shipbroker lies in the ability to learn from others. Candidates must be able to demonstrate that they benefit from being a member of a team where they can learn best practice.
Of course, self-motivation and determination are paramount. This is why we only want to hear from candidates who have the drive to keep going and see things through.
26 Jan, 2018
School Leaver Programmes
Deadline: Ongoing
Salary: £20,000 to £30,000 (Uncapped Earning Potential)
Location: London
Overview:
Whether you have previous shipping experience, studied for a maritime qualification or have no prior exposure to shipbroking, we will provide you with the initial development necessary to become a successful broker. You will gain a valuable insight into our core shipping divisions including Tankers, Dry Cargo and Sale and Purchase. Mentoring is central to the programme and you will shadow experienced brokers in each division to ensure that you develop a thorough understanding of various markets.
What we look for:
We are not necessarily looking for candidates with the right set of technical skills and years of experience under their belt. We want to hire candidates who also have something unique to offer - like a great personality or a strong set of soft skills.
In fact, we put more emphasis on intangible qualities that are not always easy to specify. Though the specific personality traits that we are looking for are completely subjective, candidates need to demonstrate that they possess the common characteristics of successful shipbrokers. Therefore, we are looking for candidates who have great communication skills and are great team players with an ability to "think on their feet". Drive, initiative and ambition are more important than anything else. Candidates cannot expect to be effective and successful in shipbroking unless they truly believe in the services that we provide.
To figure out if candidates possess the soft skills or personality fit that we are looking for, our interview process is designed to bring out the honesty in people. With all of the creative ways that candidates can approach our interview process, we are looking for candidates who can come up with original answers that will impress us. Candidates will need the right mix of research, preparation and honesty. Candidates must steer clear of cliched and disingenuous answers when applying to our programme. For example, candidates should not tell us that they are a workaholic if they actually hate staying past office hours. Honesty is the best policy when it comes to our interview process. Candidates do not have to be experts in shipping. Candidates have a passing moment to make a positive and important impression on us when they apply to our programme.
Our business is all about our clients, period. Everything we do is client focused. Our clients seek an expert to help them during complex negotiations and transactions. Therefore, it stands to reason that the more you become known for your expertise, the more clients we will want to work with you.
There is no such thing as a typical shipbroker. Shipbroking requires a combination of many skills and qualities. The ability to negotiate effectively is unquestionably a skill that every shipbroker must make every effort to master. Above all, the key to being a shipbroker lies in the ability to learn from others. Candidates must be able to demonstrate that they benefit from being a member of a team where they can learn best practice.
Of course, self-motivation and determination are paramount. This is why we only want to hear from candidates who have the drive to keep going and see things through.
Fidelity International
United Kingdom
Deadline: Ongoing
Salary: £17,500
Location: Nationwide
About Fidelity International
Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.
Our vision is to build the strongest possible customer relationships.
What do we do?
Our vision is to build the strongest possible customer relationships. Client services are crucial to that vision. Depending on the team you join, you might be handling incoming calls from customers, making outbound customer calls, dealing with complex queries from customers by letter, phone and email, identifying innovations, or supporting new projects and initiatives.
UK Phone Teams
The role of the department is to provide support and information to customers investing with Fidelity; to assist in resolving their queries; and to actively promote our products and services. Our vision is to build strong customer relationships.
UK & India Customer Relations
This is a client facing team, dealing with all incoming queries received by email and post as well as those transferred from other areas. The work can include anything from basic information requests and fund performance queries, to Financial Conduct Authority reportable complaints and complex issues.
UK & India Support Team
These teams provide support in various ways to enable customer facing staff to effectively manage their interactions with their customers. This involves: training and coaching support, call service level management and supporting change from the business to front line staff.
Meet the team
It’s important to us that every single one of our 7000 employees has a great experience at Fidelity. Here’s what some of the client services team think of life here.
"Throughout the apprenticeship I feel like my confidence has grown as well as the ability to use my initiative. I have been surrounded by some lovely people who take a genuine interest in my development and are always keen to help me grow."
Maddison - Client Services Apprentice
"I originally went to university for a month and soon realised it wasn’t for me. I then reviewed my options and decided that I would still like to further my education but also work and earn at the same time. I’ve been very happy with my decision as everyone is always willing to help you and the culture at Fidelity isn’t too corporate"
Katie - Client Operations Apprentice
What will I be doing?
Over your two year apprenticeship programme, you will be based in either our Surrey or Kent offices, where you’ll not only learn how client services is pivotal in making our organisation work seamlessly, but also build your knowledge of the wider business.
Customer Focused
The first six months or so will be focused primarily on speaking to our customers. You will then move around the client services team and get to grips with new skills, including writing letters and investigating queries. You will have time to reflect on your experiences and build case studies with support of your mentor.
Training
You will be on a level 3 financial services apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.
Academy / Progression
When you start with us, you will also be enrolled onto the client services academy. Whilst in the academy, you will receive training on technical software, legals, complaints, consolidation, pensions, new customers and investment trusts over an eighteen month period. This will be in addition to your apprenticeship.
What we look for
We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
Career Driven
You will be highly driven with the intellectual curiosity for progression. You don’t need to have a customer focused or communications related background, but an interest in people, customer satisfaction and problem solving are attributes we admire.
Build Networks
You will have the ability to build rapport and networks with fellow employees internally and customers externally.
Keen Learners
We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction. We will invest in your career for the long-term.
Academic Standard
You will need a minimum of two C’s at A level or equivalent and to have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.
Learning and development
You will be highly valued here, so your development is heavily invested in from day one with the aim of preparing you for a career within Fidelity International once your apprenticeship studies are completed.
Qualifications
The client services apprenticeships are on a level 3 financial services apprenticeship. This will be completed alongside being enrolled on the Fidelity International client services academy.
Salary and Benefits
We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package, including salary and lifestyle benefits. Apprentices on a Level 3 apprenticeship receive a starting annual salary of £17,500. All apprentices receive a £500 welcome bonus upon starting as well as a bonus after year one of £1,000 provided that you are on track with your qualification.
Application process
We like candidates with multiple skillsets, which is why the recruitment process will look to have assessments and questions that will aim to highlight your work ethic, personality and potential.
Online application
We value the different ways that people think. Don’t tell us what you think we want to hear - it’s not what you choose to write about that matters but how you articulate your thoughts. We will be looking for you to provide your answers via previous examples from school, college, employment, voluntary work or societies, sports or clubs you may have been involved with. You don’t have to do this all in one go – you can save and log in as many times as you want with your username and password. You will need to: - answer three questions to support your application - provide an up-to-date CV
Online testing
There is one online, deductive reasoning test to complete. The test is focused on your ability to tackle and identify problems or errors in passages of business text.
Phone interview
If your application is successful, we will ask you to complete a motivation-based telephone interview, lasting approximately 30 minutes. We’ll ask you why this apprenticeship within Fidelity International appeals to you the most, as well as learning more about your interests, background and skills, and how you have previously used these to good effect.
Assessment centre
The top applicants overall will be invited to the final stage, the assessment centre. During this one day assessment, you will be one of seven other candidates involved in a combination of a group exercise, an in-tray exercise and an interview with the business.
Offer
Stand out at the assessment centre and we’ll offer you a place on our apprenticeship programme starting in late September 2018. You’ll have two weeks from the day you receive your offer to make a decision. We will assign you a current apprentice as a buddy to help with your decision making. This individual will also be on hand for help, support and guidance throughout your apprenticeship once you start.
Are you ready to apply?
Applications are reviewed on a rolling basis so no need to wait until the very last day. If the client services apprenticeship programme is the right one for you, then you can register your interest on the site below and you will be reminded to submit your application between 18th January 2018 and 18th March 2018.
16 Jan, 2018
Advanced Apprenticeship
Deadline: Ongoing
Salary: £17,500
Location: Nationwide
About Fidelity International
Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.
Our vision is to build the strongest possible customer relationships.
What do we do?
Our vision is to build the strongest possible customer relationships. Client services are crucial to that vision. Depending on the team you join, you might be handling incoming calls from customers, making outbound customer calls, dealing with complex queries from customers by letter, phone and email, identifying innovations, or supporting new projects and initiatives.
UK Phone Teams
The role of the department is to provide support and information to customers investing with Fidelity; to assist in resolving their queries; and to actively promote our products and services. Our vision is to build strong customer relationships.
UK & India Customer Relations
This is a client facing team, dealing with all incoming queries received by email and post as well as those transferred from other areas. The work can include anything from basic information requests and fund performance queries, to Financial Conduct Authority reportable complaints and complex issues.
UK & India Support Team
These teams provide support in various ways to enable customer facing staff to effectively manage their interactions with their customers. This involves: training and coaching support, call service level management and supporting change from the business to front line staff.
Meet the team
It’s important to us that every single one of our 7000 employees has a great experience at Fidelity. Here’s what some of the client services team think of life here.
"Throughout the apprenticeship I feel like my confidence has grown as well as the ability to use my initiative. I have been surrounded by some lovely people who take a genuine interest in my development and are always keen to help me grow."
Maddison - Client Services Apprentice
"I originally went to university for a month and soon realised it wasn’t for me. I then reviewed my options and decided that I would still like to further my education but also work and earn at the same time. I’ve been very happy with my decision as everyone is always willing to help you and the culture at Fidelity isn’t too corporate"
Katie - Client Operations Apprentice
What will I be doing?
Over your two year apprenticeship programme, you will be based in either our Surrey or Kent offices, where you’ll not only learn how client services is pivotal in making our organisation work seamlessly, but also build your knowledge of the wider business.
Customer Focused
The first six months or so will be focused primarily on speaking to our customers. You will then move around the client services team and get to grips with new skills, including writing letters and investigating queries. You will have time to reflect on your experiences and build case studies with support of your mentor.
Training
You will be on a level 3 financial services apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.
Academy / Progression
When you start with us, you will also be enrolled onto the client services academy. Whilst in the academy, you will receive training on technical software, legals, complaints, consolidation, pensions, new customers and investment trusts over an eighteen month period. This will be in addition to your apprenticeship.
What we look for
We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
Career Driven
You will be highly driven with the intellectual curiosity for progression. You don’t need to have a customer focused or communications related background, but an interest in people, customer satisfaction and problem solving are attributes we admire.
Build Networks
You will have the ability to build rapport and networks with fellow employees internally and customers externally.
Keen Learners
We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction. We will invest in your career for the long-term.
Academic Standard
You will need a minimum of two C’s at A level or equivalent and to have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.
Learning and development
You will be highly valued here, so your development is heavily invested in from day one with the aim of preparing you for a career within Fidelity International once your apprenticeship studies are completed.
Qualifications
The client services apprenticeships are on a level 3 financial services apprenticeship. This will be completed alongside being enrolled on the Fidelity International client services academy.
Salary and Benefits
We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package, including salary and lifestyle benefits. Apprentices on a Level 3 apprenticeship receive a starting annual salary of £17,500. All apprentices receive a £500 welcome bonus upon starting as well as a bonus after year one of £1,000 provided that you are on track with your qualification.
Application process
We like candidates with multiple skillsets, which is why the recruitment process will look to have assessments and questions that will aim to highlight your work ethic, personality and potential.
Online application
We value the different ways that people think. Don’t tell us what you think we want to hear - it’s not what you choose to write about that matters but how you articulate your thoughts. We will be looking for you to provide your answers via previous examples from school, college, employment, voluntary work or societies, sports or clubs you may have been involved with. You don’t have to do this all in one go – you can save and log in as many times as you want with your username and password. You will need to: - answer three questions to support your application - provide an up-to-date CV
Online testing
There is one online, deductive reasoning test to complete. The test is focused on your ability to tackle and identify problems or errors in passages of business text.
Phone interview
If your application is successful, we will ask you to complete a motivation-based telephone interview, lasting approximately 30 minutes. We’ll ask you why this apprenticeship within Fidelity International appeals to you the most, as well as learning more about your interests, background and skills, and how you have previously used these to good effect.
Assessment centre
The top applicants overall will be invited to the final stage, the assessment centre. During this one day assessment, you will be one of seven other candidates involved in a combination of a group exercise, an in-tray exercise and an interview with the business.
Offer
Stand out at the assessment centre and we’ll offer you a place on our apprenticeship programme starting in late September 2018. You’ll have two weeks from the day you receive your offer to make a decision. We will assign you a current apprentice as a buddy to help with your decision making. This individual will also be on hand for help, support and guidance throughout your apprenticeship once you start.
Are you ready to apply?
Applications are reviewed on a rolling basis so no need to wait until the very last day. If the client services apprenticeship programme is the right one for you, then you can register your interest on the site below and you will be reminded to submit your application between 18th January 2018 and 18th March 2018.
